Every web hosting solution with BOCC benefits from an inclusive website uptime monitoring service:

• Tested every 5 minutes, 24 hours per day, from BOCC's disaster recovery (DR) data facility
• Reporting, statistics, charts and data export available through the client login area
• Server (website) reports check for the presence of a word or phrase on a particular page address

Clients have access to two types of report - a single network uptime report, and multiple server uptime reports.

Network connectivity is monitored separately to servers. If the network is down, access to the server will also be affected, and server uptime may record a simultaneous failure.

Server failures are monitored by requesting a web page and checking for the presence of a word or phrase in the received content. Thus a server might be live and available, but the web page may not be served in time or does not contain the word. Any of these count as a failure.

Fuller details, explanations and information are available in our fact sheet:

• Uptime Monitoring Fact Sheet (950kB PDF)

and the following other websites:

• Uptime terminology, Columbia University, New York
  http://www.columbia.edu/acis/dev/unixdev/doc/uptime.shtml
• Definition of availability, PCMag.com
  http://www.pcmag.com/encyclopedia_term/
  0,2542,t=availability&i=38290,00.asp
• Achieving high availability, J Bottomley, SteelEye Technology
  http://licensing.steeleye.com/support/papers/lwny_2004_slides.pdf

Please contact us for help or special requirements or, when you are finished, return to hosting services.

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